FAQ – LAMEDA CUSTOM

How can we help you?

Gerneral

What is Lameda Custom?

LamedaCustom.com is a website dedicated to cycling apparel customization services under the LAMEDA brand. LAMEDACUSTOM not only undertakes the custom business of cycling clothing for teams and clubs but also provides ODM services for some brands and traders. Don’t hesitate to contact us if you have business needs or design questions. We will be happy to answer your questions.

 

How can I contact Lameda Custom?

You can submit your inquiry form on the “contact us” interface of the lamedacustom.com website. Then your dedicated sales representative will answer all your questions, whether related to the custom cycling clothing business or design.

How to become a business partner of Lameda Custom?

Suppose you are a brand or trader of cycling clothing products, and you need a cycling clothing manufacturer partner with R&D and design capabilities. In that case, LAMEDACUSTOM is undoubtedly a good choice for you.

LAMEDA has a professional design and R&D team, two factories, and multiple production lines to process your orders and meet your one-stop production service from R&D design to production and manufacturing of your riding suits. You can click “contact us” and submit an inquiry form to contact us. Thank you.

What if I am dissatisfied with lamedacustom.com?
We are sorry to cause you such inconvenience. We are very willing to hear the honest thoughts of our customers and try our best to meet the needs of our customers; this is the purpose of our work.
You can send your questions to [email protected], and we will reply to you within 24 hours.

Order

What do I need to get started for the custom bike jersey order?
It would be great if you could provide us with your team jersey design and all the logos in the format of PDF or AI.
High-resolution Logos like 2000*2000 in JPG or PNG could be accepted as well.

How do you match colors with my design?
We typically use the Pantone Color system to reference colors.
If you have the Pantone Color number for your designs, it would help a lot.

Can I get samples from you?
Sure, we are honored to offer you samples for quality review.

What are the types of customized products?

We support full custom and half custom services.

Customized products are divided into four series: ACE, BETA, GAMMA, and ECO. The products in each series have rich templates, such as Cycling Jersey, Cycling Bib Shorts, cycling Skinsuit, and Cycling Accessories( Cycling Gloves, Cycling Socks, cycling Cap, etc.).

What is your semi-custom service?
Our professional design team has developed many versions of cycling clothing to meet the needs of different groups of people.
You need to choose a basic version that suits you, and then add the colors, text, and logo you want.

 

Do you support full customization services?
Yes, we support full customization services.
The full customization service means that we need to use the clothing pattern you designed, so we need to open a clothing sample for you, which is the main reason for the price difference with the semi-custom service. For the specific content, you can contact your sales representative.

How do Lameda Custom products fit compared to others?
Since designs and patterns vary from company to company, and “fit” is subject to personal opinion, it is very difficult to make a general comparison. Our Customer feedback suggests that our products fit within the range indicated on our body size chart and considered standard industry-wide when compared to a variety of competitors.
We recommend reviewing the size chart and matching at least 2 out of the three parameters. However, if you want to be absolutely sure, you can request a free Size Recommendation by email or through the online chat service on the website.

What is your process for producing cycling apparel orders?

Contact us, Submit your inquiry on our websit

Dedicated Account Manager evaluate your project

Receive the Sample & Define the graphic

Final order submitted for production

Receive your cycling custom garments

Are we able to get samples? 

 Yes, we have some sample in stock and it with our logo.  If it is ok for your, you can order these sample to check quality.  We can also make the sample with your design. 

What is the price per jersey? How variable is this with the order quantity?

 Can you pls let me know which jersey you are interested in?  Didfferent item, different price.  And the price is  variable with quantity.

What is the minimum order quantity?

For sublimation jersey, there is no MOQ. We can make 1 pc. 

What distribution of sizes would you recommend?

Normally  from S- 2XL

Are we able to trace the materials to individual farmers/producers? Are the producers classed as sustainable?

We have many kinds of materials, some are recycled.

What are the packaging options for each individual jersey? How much does each option cost?

 Normally, the packge is tranparent polybag. There is no extra cost.  You can also custom your logo for poly bag.  The MOQ is 5000 pcs. 

Payment

What are the payment options?
Various payment options are available. Payment third-party guarantee, there have many payments terms for you to choose from: Paypal, TT, Alibaba, and West union.

I need a refund, what should I do?
Please contact your sales representative to handle the refund for you, thank you.

Delivery

How much is shipping?
Shipping costs depend on which country you are in and the weight of the shipment.
When your order is completed, we will let our freight forwarder choose the appropriate logistics express to deliver it to you.
If you specify some kind of courier, please let us know before shipping.

How long will it take to receive my order?
Our factory has fast turnaround lead times, 15-20 days for regular orders.
If you have special requirements for the delivery time, please tell your sales representative when placing an order and he will arrange it for you.

My order arrived. I absolutely love it. What’s next?
This is our favorite question! We love making you look good and knowing that we’ve done that makes us really happy as well.
Your feedback is also valuable to other visitors and customers like yourself. You will receive a request for feedback several days after receiving your order.

What is the production time per 100 items? Going from submitted designs to the order being dispatched? 

The production time for 100 pcs will be around 25-30 days after design and color confirmed. 

If the Delivery related FAQ cannot solve your problem, please check the shipping policy of this website.

Design & Material:

What format do the designs have to be in + can they wrap around the entire jersey?

Please provide us with vector files, our designers will evaluate your project, and then your exclusive account manager will reply to you to help you solve various problems encountered in the production process.

Is it possible to manufacture the jerseys without logos, including on the zipper, perhaps using a YKK or similar zipper?

 Yes, sure.  It up to you. We will make the jersey as you design.  Yes, we can use YKK zipper

What is Lameda Custom?
LamedaCustom.com is a website dedicated to cycling apparel customization services under the LAMEDA brand.
LAMEDACUSTOM not only undertakes the custom business of cycling clothing for teams and clubs but also provides ODM services for some brands and traders.
Whether you have business needs or design questions, please feel free to contact us, we will be happy to answer your questions.

How can I contact Lameda Custom?
You can submit your inquiry form on the “contact us” interface of the lamedacustom.com website, and then your dedicated sales representative will solve all your questions, whether it is related to the custom cycling clothing business, or design.

How to become a business partner of Lameda Custom?
If you are a brand or trader of cycling clothing products and you need a cycling clothing manufacturer partner with R&D and design capabilities, then LAMEDACUSTOM is undoubtedly a good choice for you.
LAMEDA has a professional design and R&D team, as well as two factories and multiple production lines to process your orders and meet your one-stop production service from R&D design to production and manufacturing of your riding suits.
You can click “contact us” and submit an inquiry form to contact us, thank you.

What if I am dissatisfied with lamedacustom.com?
We are sorry to cause you such inconvenience, we are very willing to hear the real thoughts of our customers, and try our best to meet the needs of our customers this is the purpose of our work.
You can send your questions to [email protected] and we will reply to you within 24 hours.

What do I need to get started for the custom bike jersey order?
It would be great if you could provide us your team jersey design and all the logos in the format of PDF or AI.
High resolution Logo like 2000*2000 in JPG or PNG could be accepted as well.

How do you match colors with my design?
We typically use the Pantone Color system to reference colors.
If you have the Pantone Color number for your designs, it would help a lot.

Can I get samples from you?
Sure, we are honored to offer you samples for quality review.

What are the types of customized products?
We support full custom and half custom services.
Customized products are divided into four series, namely ACE, BETA, GAMMA, and ECO.
The products in each series have rich templates, such as Cycling Jersey, Cycling Bib Shorts, cycling Skinsuit, and Cycling Accessories( Cycling Gloves, Cycling Socks, cycling Cap, etc).

What is your semi-custom service?
Our professional designer team has developed many versions of cycling clothing to meet the needs of different groups of people.
You need to choose a basic version that suits you, and then add the colors, text and logo you want.

Do you support full customization service?
Yes, we support full customization service.
The full customization service means that we need to use the clothing pattern you designed, so we need to open a clothing sample for you, which is the main reason for the price difference with the semi-custom service. For the specific content, you can contact your sales representative.

How do Lameda Custom products fit compared to others?
Since designs and patterns vary from company to company, and “fit” is subject to personal opinion, it is very difficult to make a general comparison. Our Customer feedback suggests that our products fit within the range indicated on our body size chart and considered standard industry wide when compared to a variety of competitors.
We recommend reviewing the size chart and matching at least 2 out of the three parameters. However, if you want to be absolutely sure, you can request a free Size Recommendation by email or through the online chat service on the website.

 

What are the payment options?
Various payment options are available. Payment third-party guarantee, there have many payments terms for you to choose from: Paypal, TT, Alibaba, and West union.

I need a refund, what should I do?
Please contact your sales representative to handle the refund for you, thank you.

How much is shipping?
Shipping costs depend on which country you are in and the weight of the shipment.
When your order is completed, we will let our freight forwarder choose the appropriate logistics express to deliver it to you.
If you specify some kind of courier, please let us know before shipping.

How long will it take to receive my order?
Our factory has fast turnaround lead times, 15-20 days for regular orders.
If you have special requirements for the delivery time, please tell your sales representative when placing an order and he will arrange it for you.

My order arrived. I absolutely love it. What’s next?
This is our favorite question! We love making you look good and knowing that we’ve done that makes us really happy as well.
Your feedback is also valuable to other visitors and customers like yourself. You will receive a request for feedback several days after receiving your order.

What format do the designs have to be in + can they wrap around the entire jersey?

 Do you mean you will let us to do designs for you?  We only have plane format for designs now. 

Is it possible to manufacture the jerseys without logos, including on the zipper, perhaps using a YKK or similar zipper?

 Yes, sure.  It up to you. We will make the jersey as you design.  Yes, we can use YKK zipper

What is your process for producing cycling apparel orders?

Contact us, Submit your inquiry on our websit

Dedicated Account Manager evaluate your project

Receive the Sample & Define the graphic

Final order submitted for production

Receive your cycling custom garments

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